Head of Account Management (m/f/d)

Sales · Berlin · Full-time · Head of

Job description

Job description

Project A is the operational VC that provides its ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The portfolio includes companies such as Artisense, Catawiki, Horizn Studios, KRY, LIQID, Spryker, uberall and WorldRemit. You can find more information at www.project-a.com and on the blog insights.project-a.com.

We are looking for:

A new team member for one of our portfolio companies.

What will keep you challenged?

  • Being the person in charge of boosting customer retention and stable profitability
  • Controlling and reporting directly to the core management team
  • Growing your team of Key Account managers to go beyond support and become true customer success consultants
  • Developing penetration & up-selling strategies to generate more revenue from existing clients
  • Establishing on-boarding standards to ensure that new clients have the perfect start and know all the functionalities of the product
  • Defining and implement metrics to track success and potential
  • Maintaining the relationship to c-level stakeholders in the key accounts and become the person that they trust
  • Taking part in shaping the product and knowing what our core customer group really needs

Which traits contribute to your success?

  • A degree in an analytical domain such as economics, finance, business or a related field
  • 3+ years of significant customer success experience, ideally within a SaaS company with tech heavy product and B2B focus
  • Experience in leading a team of 3+ people
  • Customer-focused mindset 
  • Mastering the balancing act between analytical & conceptual work and the hands-on mentality of a high-growth startup
  • Interested in the travel and tourism industry and have the willingness to quickly achieve expert-level domain knowledge
  • Being a networker and team player enabling your team to continuously grow further
  • A constant learner who uses different sources for growing
  • Excellent English and German skills - both written and spoken

What to expect working with our portfolio company:

  • Becoming part of a highly professional and motivated team
  • Gaining the unique opportunity to experience and shape the development of a recently founded company by bringing in your own ideas
  • Thanks to a high level of freedom you can quickly develop further
  • Working at a modern, excellently equipped workplace in the heart of Berlin
  • Benefiting from a communicative, creative and stimulating environment

Do you want to be part of the success story of our portfolio company?
We are looking forward to your online application.